Basic Communication Skills

Public works employees, city/county road department employees, and supervisors will learn the core components of communication: active listening and speaking with clarity.  The first portion will address the importance of listening by implementing active listening skills, identifying internal/ external barriers and uncovering hidden messages by reading body language.The second portion of the course will focus on addressing the fundamentals of effective speaking, organizing the message and actually giving a short presentation to a selected partner. 

Credit Hours