Basic Communication Skills

Public works employees, city/county road department employees, and supervisors will learn the core components of communication: active listening and speaking with clarity.  The first portion will address the importance of listening by implementing active listening skills, identifying internal/external barriers and uncovering hidden messages by reading body language.  The second portion of the course will focus on addressing the fundamentals of effective speaking, organizing the message and actually giving a short presentation to a selected partner.

Credit Hours